Big Q Auto Repair

Patrick Hartsell 3 weeks ago

I thought the days of this type of customer service were long gone. Great to meet Alfred and the team today and super appreciative they were able to put my car on the lift last minute to reconnect my splash guard that got popped off after going through a puddle. They just got a new customer for life

† YUNG NG † a month ago

Everyone here is very authentic, super friendly and helpful. Alfred even made sure to help me with a ride home after leaving my car overnight. Solid. Their work is legit, prices are reasonable, 100% recommend.

Diana 6 months ago

Really nice and honest. Came in with a taillight issue. He ended up not having the light in stock but taught me how to do it ourselves without charging us. Will definitely be back for future business

Omar Martinez 7 months ago

I came in a few weeks ago and Mark helped us out. Very friendly and informative. Today I spoke with Kevin and he was also very friendly and helpful. I got my tire patched up quickly. Can’t beat good prices and good customer service! I recommend people come here for their car needs.

Ruba Elagazy a year ago

I brought my car to Big Q Auto Repair for a routine oil change — and they damaged my car during the process. They promised to send me camera footage to show what happened, but after I followed up multiple times (6 or 7 follow-ups via phone and email), they tried to tell me that they don’t even keep footage — they only have a live feed. Which is strange considering I was promised a copy of the footage that the supervisor had reportedly already seen. Worse, they’ve refused to respond to me or my attorney, and they still won’t take responsibility or cover the cost of the damage they caused. The repair requires me changing my entire front bumper and is going to cost me over $2k. Save yourself the headache — find an honest shop that stands by their work and respects their customers. I regret ever trusting Big Q Auto Repair and hope this review saves someone else from the same experience.